Returns & Refunds Policy

Last updated: July 4, 2026

Our 90-Day Money-Back Guarantee: if you are not satisfied with your Pexmen™ product for any reason, you can request a full refund within 90 days of the delivery date. No complicated conditions.

How to request a refund or return

  1. Email support@pexmen.com with your order number (you can find it in your confirmation email).
  2. Our team replies within 24-48 business hours with simple instructions.
  3. Once approved, your refund is issued to your original payment method within 5 to 10 business days.

Do I need to ship the product back?

For hygiene reasons, opened toe separators often do not need to be returned. In many cases you can keep or donate the product; our support team will confirm this in their reply, along with a prepaid return option when a return is required.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, send us a photo with your order number and we will ship a free replacement or refund you in full, your choice.

Late or missing refunds

Refunds usually appear within 5-10 business days after approval. If you have not received it after that time, check with your bank or card issuer first (processing times vary), then contact us and we will track it down.

Payment disputes

Before opening a dispute with your bank, please contact us first. We resolve almost every issue quickly and fairly. See our Customer Dispute Resolution page for the full process.

Contact

support@pexmen.com · Response within 24-48 business hours.